Conditions of Use

Welcome to Online Computer Store.
Online Computer Store provides their services to you subject to the following conditions. If you visit or shop at http://www.onlinecomputerstore.co.za, you accept these conditions. Please read them carefully. In addition, when you use any current or future Online Computer Store service or visit or purchase from any business affiliated with Online Computer Store, whether or not included in the Online Computer Store Web site, you also will be subject to the guidelines and conditions applicable to such service or business.

PRIVACY
Please review our Privacy Notice, and our Payment and Delivery policy, which also governs your visit to Online Computer Store, to understand our practices.

ELECTRONIC COMMUNICATIONS
When you visit Online Computer Store or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

LICENSE AND SITE ACCESS
Online Computer Store grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Online Computer Store. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices, any derivative use of this site or its contents, any downloading or copying of account information for the benefit of another merchant, or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Online Computer Store. You may not frame or utilise framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Online Computer Store and without express written consent. You may not use any meta tags or any other "hidden text" utilizing Online Computer Store`s name or trademarks without the express written consent of Online Computer Store. Any unauthorised use terminates the permission or license granted by Online Computer Store. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of Online Computer Store so long as the link does not portray Online Computer Store, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any Online Computer Store logo or other proprietary graphic or trademark as part of the link without express written permission.

YOUR ACCOUNT
If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. Online Computer Store reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.

REVIEWS, COMMENTS, COMMUNICATIONS, AND OTHER CONTENT
Visitors may post reviews, comments, and other content and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, malware, spy ware, political campaigning and/or commercial solicitation. You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of content. Online Computer Store reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content. If you do post content or submit material, and unless we indicate otherwise, you grant Online Computer Store and its affiliates a nonexclusive, royalty-free, perpetual, irrevocable, and fully sub licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant Online Computer Store and its affiliates and sub licensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post, that the content is accurate, that use of the content you supply does not violate this policy and will not cause injury to any person or entity, and that you will indemnify Online Computer Store or its affiliates for all claims resulting from content you supply. Online Computer Store has the right but not the obligation to monitor and edit or remove any activity or content. Online Computer Store takes no responsibility and assumes no liability for any content posted by you or any third party.

COPYRIGHT COMPLAINTS
Online Computer Store and its affiliates respect the intellectual property of others. If you believe that your work has been copied in a way that constitutes copyright infringement, email us with your complaint.

RISK OF LOSS
All items purchased from Online Computer Store is made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

PRODUCT DESCRIPTIONS
Online Computer Store and its affiliates attempt to be as accurate as possible. However, Online Computer Store does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by Online Computer Store itself is not as described, your sole remedy is to return it in an unused condition.

OTHER BUSINESSES
Parties other than Online Computer Store and its subsidiaries operate stores, provide services, or sell product lines on this site. In addition, we provide links to the sites of affiliated companies and certain other businesses. We are not responsible for examining or evaluating, and we do not warrant the offerings of, any of these businesses or individuals or the content of their Web sites. Online Computer Store does not assume any responsibility or liability for the actions, product, and content of all these and any other third parties. You should carefully review their privacy statements and other conditions of use.

DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY
THIS SITE IS PROVIDED BY ONLINE COMPUTER STORE ON AN "AS IS" AND "AS AVAILABLE" BASIS. ONLINE COMPUTER STORE MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK.
TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, ONLINE COMPUTER STORE DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. ONLINE COMPUTER STORE DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR E-MAIL SENT FROM ONLINE COMPUTER STORE ARE FREE OF VIRUSES, MALWARE, SPY WARE OR OTHER HARMFUL COMPONENTS. ONLINE COMPUTER STORE WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES.
CERTAIN LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.

APPLICABLE LAW
By visiting Online Computer Store, you agree that the laws of South Africa, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and Online Computer Store.

SITE POLICIES, MODIFICATION, AND SEVERABILITY

Our online stores do not accept credit cards. If a credit card facility is provided, it will be provided by a secure and established third party payment gateway that guarantees your online security.
All information and prices on the site, and on the price guides, should be treated as an invitation for you to make an offer to purchase and we remain entitled to reject any offer to purchase without giving reasons.
A quote is required in order to make payment and to complete a purchase. Incorrect or incomplete payments may be refunded back to a South African bank account, or may be used as credit towards a new purchase.
We resell products and/or services on behalf of our suppliers. The warranty is fully covered by the official local suppliers.

Suitability of goods: Since the use of the product is outside our control, we do not warrant the suitability of goods. Kindly check the suitability of products before making a purchase. The user agrees that by purchasing a DSP license (of any software), that the user is (a) a system builder and (b) that the software will be used for new computers. The user agrees to return such (unused) software immediately if a license is incorrect for a refund or replacement of the correct license.

Payment: All payments are in advance, by bank transfer or by cash.

Cheques: Due to cheque fraud, we regrettably do not accept cheques. We do understand that several companies have strict payment policies. If payment has been made by cheque, there is a 10 day clearing period and no goods will be released until the cheque has cleared in our account. Please note that prices may change during this time.

Credit card payments: We do not have credit card facilities. However, you may still pay with your credit card through your bank, online banking or ATM by doing a "credit card transfer" from your linked account.

Collections and cash on delivery (COD): Regrettably we are not able to do COD as courier companies do not accept cash on our behalf.

Warranties: All warranties are fully covered by the official South African supplier. The warranty may not always be the same as the International manufacturers warranty and may differ. Software and consumables, such as ink, paper and media, are not covered by a warranty. All warranties, unless stated otherwise, are carry-in: products are to be sent to us at the customer s expense, and the product is to be collected at the customer s expense. Batteries and LCD / LED screens are covered for 3 months, irrespective of the products warranty, unless stated differently. Defective pixels on screens are not covered by a warranty if it falls within an acceptable range as set by the supplier. This is an industry standard with all LCD / LED screens.

Warranty periods: The official South African supplier covers the warranty on their products. In the highly unlikely event that the official South African supplier is no longer able to cover a warranty, we will do our best to find a supplier who will cover the balance of warranty. Our suppliers may change their warranty. The suppliers warranty overrides the warranty indicated on our own invoices.

On-site warranties: On-site warranties are covered by the official South African supplier.

Extended warranty: Extended warranties are covered by the official South African supplier.

Warranty exceptions: The warranty does not cover physical damage. Damage that is not covered by a warranty includes, but is not limited to, physical damage, burnt components, lightning and surge damage. Kindly ensure that your product is insured, that the insurance company has the correct serial number, and that the product is protected by a lighting and surge protector.

Prices and specifications: The prices displayed on our site and on our downloadable price guides are for reference purposes, and are subject to change without notice.

Stock availability: Stock availability is not guaranteed and needs to be confirmed before payment is made. Due to the nature of our business, stock cannot be held and will continue to be sold on a first come, first serve basis.

If no stock is available: Stock availability is not guaranteed. If stock is not available, then the quote becomes void since the product on which the quote was based on is no longer available. A credit will be issued, and the credit may be used for a different purchase, or may be refunded.

Order on request products: "Order on request products" are products that need to be ordered at suppliers on special request. "Order on request" products that are specially ordered are not returnable and are non-refundable once they have been received. Unfortunately, prices for "order on request" products are not guaranteed and may change. In the case of a price increase, the difference becomes payable by the customer, or in the case of a price drop, the difference becomes refundable to the customer.

Specials, promotions and open box promotions. Products that are on special, are on promotion or that is sold as "open box" are available for a limited period of time, and are only valid while stocks last.

Any promotion product returned within 7 days will be entitled for credit, subject to our other terms, and no replacement will be made available. Please note that no credit or refunds are issued after 7 days.

Open box products are products where the box has been unsealed and opened, or where the product has been removed from the original box, and may be a demo unit or are a customer return. These products are discounted, or are bundled with other products. A reduced warranty period might apply to the open box product.

Courier and delivery charges: Courier and delivery charges for the transport of goods to the customer, or for the return of goods to us, becomes payable by the customer. Delivery charges are not refundable. Should a customer return a product using our account, the amount becomes payable by the customer. Delivery charges will be deducted from the refund due to the customer.

Sending orders and confirmation of receipt - All information on the site and on our price guide should be treated as an invitation for you to make an offer to purchase ("the order") and we remain entitled to reject any order without giving reasons. An order, once sent to us, cannot be withdrawn unless we agree thereto.

Although our site is set up to confirm receipt of your order ("confirmation"), technical or other problems may delay or prevent such confirmation. If you have not received confirmation from us shortly after sending your order you should contact us immediately. Please do not re-submit your order as this may lead to a duplicate transactions. Confirmation does not mean that a transaction has been concluded it merely serves to confirm that your order has been received by us. A transaction is only concluded once we have shipped the goods to your specified address on receipt of payment. To protect you from possible fraud, we may need to verify your identity and to conduct credit checks.

Trial - No Goods are sold on a trial basis.

Cash refunds - We do not issue cash refunds under certain circumstances.

Errors on our website and/or other communication from our company (E&OE): You may be entitled to a credit on the product, subject to our approval and subject to the rest of our terms of sale. Please inform us immediately of errors.

Errors in advertised prices (E&OE). Should an inadvertent and obvious error occur in an advertised price, then the price is invalid and any quote or invoice based on the incorrect price will be null and void in accordance to Section 23 of the Consumer Protection Act.

Credit and returns - Credit notes will be considered for returned goods, if the goods have been received by us within 7 (seven) calendar days of invoice. All items returned attract a minimum of 30% re-stocking/administration fee, or a percentage equivalent to that charged by our suppliers if their charge is higher than 15%. All goods returned are to be correctly packaged. Specifically, goods must be returned in the packaging in which they were received, with all outer boxes and inner packaging intact (sealed and re-saleable). Items that are not correctly packaged will attract a minimum 20% handling charge.

We may refuse to give a refund on products that have been opened, used, installed, damaged or that are not correctly packaged. Software cannot be returned.

If the customer has used the product, installed or activated any software on the product, we reserve the right to charge rent for its use.

No credits will be issued after 7 (seven) days.

Exclusions for credit- No credits will be issued on Printer Cartridges, Software and CD s.

Quotation validity - A quotation is only valid if it has been received by you in an unchangeable, secure format, and has not been altered in any way. Quotes are only valid while stocks lasts, and all prices, special offers and promotions will not be extended once stock has been sold out.

When a quote is issued, discounted pricing may have been applied to bundled products. The quote is only valid when all the items on the quote are purchased as a whole unit in one consignment.

Delivery charges - Delivery charges apply for deliveries. When "Free delivery" appears on your quote, then free delivery applies to your order.

Delivery will take place during work days during the day. If a customer is not at their premises when a delivery is attempted, then we reserve the right to charge the customer for delivery. Please help us by ensuring that we have your correct (and complete) address. Once goods have been signed for at the delivery address, the order will be considered delivered. Please note that deliveries to plots, farms and construction sites are not possible. If delivery is to be made inside a security estate, or at a company, please inform your receptionists and/or security about the delivery. Also note that courier companies do not always call before delivering.

Delivery charges paid by the customer on delivery - If the words "delivery" appears on your quote, but a delivery charge is omitted, or is given as 0 (Zero), then this means that the customer requires delivery but that the customer is directly responsible for the delivery charges directly with the courier company. The customer will pay the courier company directly upon receiving the goods.

Returning of goods - If you return goods, or cancel an order once goods have been shipped, you agree to pay for all the shipping costs we have incurred in sending and receiving the goods. If a product has been returned, depending on the condition of the returned products and subject to our other terms, we reserve the right to reject the return.

Waiting period on warranty returns - The average turn-around time on some products is 3 weeks. However, this may be as little as 48 hours, or may take longer than 3 weeks when the supplier experiences stock shortages or unforeseen delays. We will do our best to speed the process up as much as possible.

Repair warranty - Repairs carry a 90-day warranty. The warranty period will commence from Invoice date.

Failure to collect repaired goods - Repairs that are not collected after a reasonable time will be sold to defray costs.

Damage and defects on returns - Damage and defects which are, in our suppliers opinion, directly caused by incorrect or improper use, neglect, power surges, lightening damage, or mishandling by the customer are specifically excluded from any warranty or guarantee given or implied. Removal or damage (including tampering) to any bar code or serial number voids the warranty.

Completion of work - Any software configuration, installation or virus removal carried out and demonstrated to the Customer as working correctly is considered from that stage as completed task. If a similar fault occurs they will be treated as chargeable and will form a new contract.

Classified data - We cannot guarantee safety of any classified Data. Please create regular backups and keep classified information in an encrypted drive.

Software support - We will only support the Operating System supplied by us, we cannot offer support for any other software packages.

Manufacturer s extended warranties - The manufacturer honours their extended warranties directly.

Goods supplied as gifts or for free - If the words "free", "gift" or a currency value of zero (0) appears next to an item, then these items do not carry warranties.

In the event that a system or hardware is sent to us under guarantee and it is discovered that the fault has arisen due to misuse, neglect, mishandling, incorrect or improper use, we may, at our discretion, charge for carriage and/or labour.

In the event that a system or hardware is sent to us under guarantee and it is discovered that the system is functioning as intended, we may, at our discretion, charge for carriage and/or labour.

In the event that a system or hardware is sent to us under guarantee and it is discovered that the fault has arisen as a result of a software issue, we may, at our discretion, charge for carriage and/or labour.

New components installed as the result of an upgrade will have a one-year warranty from the date of their purchase.

If, during the course of an upgrade and/or repair, it is necessary to reinstall the customer s software or operating system, the customer may have to supply us with software installation disks and/or serial numbers. Failure to provide installation disk and/or serial numbers may make it impossible to install such software and/or operating systems.

Hardware and software bugs are corrected by the hardware or software manufacturers with updates, please keep your system updated.

If you have any queries regarding a purchase, please contact us within 24 hours of receiving the product. This includes omissions (hardware, software, manuals, etc.), invoicing, charging or payment queries.

We reserve the right not to install, reinstall or test any software that we suspect may be pirated or obtained through any illegal means.

Late payments on credit purchases - All purchases made on credit, or on a credit account must be paid within 7 days from the date on your invoice, bill or statement, whichever is first, or whichever applies. Upon failure to pay within 7 days, the full outstanding amount will attract interest at 2% per month, calculated on a daily basis. Payments received will be used to pay the interest portion of your account first, and the remaining portion of your payment will pay the capital on your outstanding account balance. Any remaining balance will continue to attract interest until fully paid.

Debt collection -If a customer fails to pay after 60 days, or is unlikely to pay within an agreed period, the services of a debt collector may be used to collect the amount owed as well as any accumulated interest up until that date. A minimum "debt collection fee" of 25% will be added to the invoice amount plus the accumulated interest. There is no maximum fee. You agree that all hardware and software remains the property of ComXpert International C.C. until full payment has been received by us, that we reserve the right to recover unpaid goods and that we may charge rent for their use. In addition, you agree to pay any additional expenses that our company has suffered in order to recover and resell these goods.

No representations or warranties - The site and the information on the site are provided "as is" and we do not make any express, implied representations or warranties with regard thereto. Without limiting the generality of the foregoing, we disclaim all implied warranties in respect of merchantability or fitness for a particular purpose. We do not warrant that the site or the information on the site: (a) will be error free; (b) will meet any particular criteria of accuracy, completeness or reliability, performance or quality; or (c) will be free of viruses or any other data or code which has the ability to corrupt or adversely affect the operation of your computer, data or network.

Right to amend this agreement - We reserve the right to amend these terms and conditions at any time. All amendments to these terms will be posted on the site ("the current version"). Whenever you access the site you will be bound to the current version. You may terminate this agreement by written notice to us if you do not wish to be bound by the current version. Continued use of this site will be deemed to constitute acceptance of the current version. Unless otherwise stated the current version shall supersede and replace all the previous versions of the terms and conditions. A print-out signed by the webmaster responsible for maintaining this site will serve as prima facie proof as to the date of publication and content of the current version.

General Severability: If any of the provisions of these online terms are not fully enforceable for any reason, the remainder will nevertheless continue to apply.


Jurisdiction and governing law: Unless otherwise specified, the goods and services offered on this site are intended for citizens of the Republic of South African only. The online terms shall be governed by and interpreted according to the laws of the Republic of South Africa without giving effect to any principles of conflict of law.

Notices and address for service: For purposes of these online terms ComXpert International cc will receive legal service of any formal notices or court process at the physical address specified on its website from time to time and you agree to receive same at your specified address.

All products and services fall under our Terms and Conditions. It is assumed that the customer has read and understood the Terms and Conditions prior to engaging in any business transaction with the company.

Please review our other policies, posted on this site. These policies also govern your visit to Online Computer Store. We reserve the right to make changes to our site, policies, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

Please review our other policies, posted on this site. These policies also govern your visit to Online Computer Store. We reserve the right to make changes to our site, policies, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.
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