Shipping & Returns

Online Computer Store Delivery and Refund Policy.

Online Computer Store provide their services to you subject to the following conditions.

DELIVERY:

When purchasing goods, goods will be quoted inclusive of a delivery charge in the invoice. The delivery fee will also vary depending on distance, fuel and toll costs at the time of the quote. Delivery usually will take 2-3 working days assuming payment has been cleared and stock is available. Any delays in the delivery schedule will be relayed to the customer via email or telephone.

Road Freight - Door to Door Delivery (Regions: Eastern Cape, Limpopo, Mpumalanga, Northern Cape and North West)
Deliveries will be effected 48 to 72 hours from shipping for all Main Centres. This delivery time may vary should the consignment be going to a regional destination in South Africa. In the event of the delivery being to a Regional Area, allow for 72 to 96 hours for delivery. All shipments are lodged with suppliers that specialise in road transportation door to door. Your shipments are physically driven in a vehicle from point of collection to point of delivery. Current pricing is approximately R176.70 incl. VAT.

COLLECTION:

Collection from our offices in Johannesburg. Please note that your order still needs to be confirmed and paid for before you can collect. Arrangements for the collection can be made when your order is confirmed and paid for.

RETURNS:

When receiving the good the undersigned (customer) acknowledges the order of the above goods by signing this invoice accepting that all goods (i.e. Equipment and quantity) have been checked & verified to be in good order. No credit will be issued for goods that are damaged, incomplete or not re-saleable. A handling fee of 30% will be charged for goods returned after 48hrs till a maximum of 7 days after the day of purchase. Goods will only be credited in full, if received within 7 days. No goods will be credited after 7 days or if the goods are damaged, incomplete or not resalable. Notebooks, AV-PCs, Plasma/LCD Panels/Monitors, Projectors, Cameras and Printers will carry a full credit if returned within 1 working day in unused, resalable condition and includes all manuals, software and packaging.

Please refer to our conditions for more information
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